Privacy Policy

Shri VED G PHARMA

Last Updated: 10/02/26

1. GENERAL

a) Shri VED G PHARMA (“we”, “our”, “us”) values the safety and privacy of your personal information. This Privacy Policy explains how we collect, use, store, and protect information shared by users of our website www.shrivedgpharma.com (“Website”).

b) This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, including amended provisions relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signature.

c) This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which requires publishing the Privacy Policy for access or usage of the Website.

d) The domain name www.shrivedgpharma.com is owned and operated by Shri VED G PHARMA, an Ayurvedic and herbal healthcare company based in India. Unless the context otherwise requires, the term “Company” shall include its directors, officers, employees, representatives, agents, successors, and assigns.

e) For the purpose of this Policy:

“User” / “You” means any person accessing or using the Website.

“We” / “Us” / “Our” refers to Shri VED G PHARMA.

“Website” refers to www.shrivedgpharma.com.

f) Use of the Website signifies your acceptance of this Privacy Policy and the Terms & Conditions of the Website. If you do not agree with this Policy, please discontinue use of the Website.

g) This Privacy Policy and the Terms & Conditions together constitute a legally binding agreement between the User and the Company.

h) Shri VED G PHARMA reserves the right to amend or update this Privacy Policy at any time without prior notice. Changes shall be effective immediately upon posting on the Website. Continued use of the Website shall be deemed acceptance of such changes.

2. BRAND AUTHORISATION & INTELLECTUAL PROPERTY PROTECTION

Shri VED G PHARMA is the sole and exclusive owner of its brand name, trademarks, logos, product names, formulations, images, designs, and all related intellectual property.

No individual, distributor, reseller, seller, or third party is authorised to manufacture, promote, advertise, list, or sell Shri VED G PHARMA products, or use any brand-related material, on any online or offline platform without prior written approval.

Any unauthorised use will be treated as a violation of intellectual property rights and may result in legal action and platform takedown complaints without prior notice.

3. COLLECTION OF PERSONAL & OTHER INFORMATION

a) We may collect personal information voluntarily provided by the User, including but not limited to:

Name

Mobile number

Email address

Billing and shipping address

Order details and transaction history

This information is collected to process orders, provide customer support, improve services, and ensure smooth Website operations.

b) We may automatically collect non-personal information such as:

IP address

Browser and device information

Pages visited and time spent on the Website

This data helps us analyse Website performance and improve user experience.

c) If the User places an order, information related to purchase behaviour and preferences may be collected.

d) Any reviews, feedback, comments, or messages posted on the Website may be stored and used for customer support, dispute resolution, and service improvement.

e) Users may request correction or update of their personal information by contacting us at contact@shrivedgpharma.com.

4. USER RESPONSIBILITIES

It is the User’s responsibility to provide accurate, current, and complete information during registration, checkout, or communication with the Company.

Shri VED G PHARMA shall not be responsible for any issues arising due to incorrect contact details provided by the User.

5. COOKIES

a) The Website uses cookies to enhance user experience, remember preferences, and analyse Website traffic.

b) Cookies help us:

Maintain login sessions

Understand user behaviour

Improve Website performance

c) Users may choose to disable cookies through browser settings, but certain Website features may not function properly.

d) Third-party tools (analytics, payment gateways, etc.) may also use cookies governed by their respective privacy policies.

6. SHARING / DISCLOSURE OF INFORMATION

a) Shri VED G PHARMA does not sell or rent Users’ personal information to third parties.

b) Personal information may be shared only with:

Delivery and logistics partners

Payment gateway service providers

IT and technical service providers

Only the minimum required information is shared for service execution.

c) Information may be disclosed if required by law, court order, or government authority.

d) In case of merger, acquisition, or restructuring, user information may be transferred to the new entity under the same privacy safeguards.

7. THIRD-PARTY LINKS & ADVERTISEMENTS

The Website may contain links to third-party websites. Shri VED G PHARMA is not responsible for the privacy practices or content of such websites. Users access them at their own risk.

8. USER CONSENT

By accessing or using the Website, or by providing personal information, the User consents to the collection, storage, processing, and use of information in accordance with this Privacy Policy.

9. DATA SECURITY

We implement reasonable security measures to protect personal data from unauthorised access, misuse, loss, or alteration. However, no internet-based system is completely secure.

10. GRIEVANCE REDRESSAL OFFICER

In accordance with the Information Technology Act, 2000, Users may contact the Grievance Officer for any concerns:

Grievance Officer – Shri VED G PHARMA
📧 Email: contact@shrivedgpharma.com

All grievances will be addressed within 15 working days.

11. DISPUTE RESOLUTION & JURISDICTION

a) Any dispute shall first be attempted to be resolved amicably through mutual discussion.

b) If unresolved, the dispute shall be referred to arbitration by a sole arbitrator appointed by Shri VED G PHARMA.

c) Arbitration proceedings shall be conducted in English, with the seat of arbitration in India.

d) Courts in India shall have exclusive jurisdiction.